Frequently Asked Questions
Everything you need to know about your Melanie Lyne shopping experience.
What is your return policy for online orders?
We offer a 30-day return policy for most items purchased online. Products must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Melanie Lyne ships exclusively within Canada and the United States. Shipping rates and delivery times vary depending on the destination and selected shipping method.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Melanie Lyne gift cards.
Can I return an online purchase to a physical store?
Yes, online purchases can be returned to any Melanie Lyne store location. Please ensure you bring your electronic invoice or order confirmation as proof of purchase.
How do I determine my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we recommend checking the specific garment measurements provided.